投诉与处理Complaints and Adjustment

　　Nusantata Trading Co. Ltd. Jalan Malaks No.51 Jakarta

　　Indonesia

　　Tel ： 62 21 380000000 Fax： 62 21 380000001

　　January 18, 200#

　　Ms. Leung Suet Chan

　　Deputy Manager

　　New Times Trading Company Limited

　　13-14/F., Industry Building

　　35 Harbour Road, Wanchai

　　Hong Kong

　　China

　　Dear Ms. Leung

　　Order NT-20717

　　Thank you for your fax of 17 January. We are extremely sorry to learn that an error was made in carton 13 of the above order.

　　The missing 9,000 ball pens were sent this morning by Cathay Airways and the documents have alreadly been forwarded you.

　　We greatly regret the inconvenience caused by this and the previous two errors and offer ore sincere apologies. We can assure you that every effect will be made to ensure that similar errors do not occur again.

　　Yours sincerely

　　Rob Subbaraman

　　Export Mangager