辽宁大连Customer Advocate (Service Order)—Thai,Customer Advocate (Service Order)—Thai招聘信息 - 埃森哲(中国）有限公司

您所在的位置：外贸人才网 » 外贸招聘 » 埃森哲(中国）有限公司

Customer Advocate (Service Order)—Thai

职位名称：

Customer Advocate (Service Order)—Thai

职位类型：

全职

招聘部门：

招聘人数：

1人

发布日期：

2024/7/30

截止日期：

2028/7/30

薪金待遇：

面议

工作地区：

辽宁大连

学历要求：专科	工作年限：
年龄要求：岁-岁	性别要求：不限
现所在地要求：不限

具体要求：

Customer Advocate is a critical role for Service Order Management process  provide critical information to sales team.

Service Order Management
1.        Perform Pre-Billing Verification process

2.        Request  track suspended CFS/D1 contracts

3.        Submit cancellations for twilight or discontinued products

4.        Administer warranty process (initial equipment file  contract requirements, expirations)

5.        Price Quotes (uplifts, diss, bill frequency, header adj., site pricing,  zone uplifts)

6.        Resolve A/R issues as related to maintenance billing

7.        Resolve invoicing discrepancies

8.        Receive CS service information  the customer  submit to the Billing Operations Center

9.        Additions  correction of  customer numbers  site number alignments

10.    Review legal agreement for completeness of Terms & Conditions for maintenance billing

11.    Review CFS/D1 contract/quote for completeness in compliance with the legal agreement

12.    Verify  communicate invoice preferences to the BOC per the customer

13.    Develop  maintain CAMMs (Customer Advocate Mini Manuals)

14.    Adherence to the corporate cancellation process (obtain proper approvals)

15.    Research  create site codes / For Use At #’s (FUA)

16.    Support of Accenture SCA/AR

17.    CA attend to SCA/AR concerns  issues on an customer ac.

18.    Provide internal  external audit support as requested

Requirement:

1. Must proficient in Thai language.

2. Good communication skills  high sense of responsibility.

相关职位

埃森哲(中国）有限公司泰语财务- Custo

浙B2-20110019-55